How to share, retain and protect knowledge in the gig economy

The gig economy. The sharing economy. The collaborative economy.

Whichever name you opt for, ‘on-demand’ employment is changing the way we work. Uncertain economic times are forcing companies to constantly strive to achieve better productivity using fewer resources, shifting to a transactional model of using increasingly short term and less demanding forms of labour with contractors and gig workers. In order to cut costs, freelancers are seen as a favourable replacement for the ongoing commitment of full time employees, with many workers now finding themselves reluctantly working in the gig economy for want of secure, skilled positions.

But by regularly exchanging lasting employee development  for ‘pay as you go’ stop gaps, are companies losing the core of the wider strategy they wish to execute – the institutional knowledge that is embedded into the long term workforce and culture of an organisation?

The risk of frequent changeovers

These frequent changeovers at the front-line of a business means there is a risk that valuable knowledge is retained only at the top of the hierarchy. With so many gig workers now coming and going through the doors, temporary workers are bringing, and taking, knowledge which is just that – temporary. Every time a new joiner leaves again, knowledge is lost. The type of knowledge that is escaping can be categorised as that which can be written down, and that which can’t, the latter being the form that will simply ‘leak’ out of the organisation without better knowledge retention activity.

As such, is this ‘knowledge leakage’ negating our interest in fully training and engaging with temporary staff, knowing as we do that they will be leaving us shortly? Without emphasising the need to retain knowledge at ground level, no matter how long a contract is, independent workers become interchangeable, learning nothing of the institutional knowledge that is integral to the entire operation.

As well as discouraging us to impart value through knowledge, it may be that the use of gig workers isn’t giving us the ultimate value in receiving knowledge in return.

“Are you a giver or taker? Success is not about competition- it’s about contribution.” by Adam Grant

Adam Grant just recently gave a TED Talk about strategies to promote a culture of generosity and keep self-serving employees from taking more than their share. Watch here: TEDTalk

Contractors may be hired in a targeted manner based on the outcomes they can produce and the skills and experience they bring, but is such a short time frame limiting our ability to truly discover and utilise the extent of what our freelancers really know?

A centralised approach does not work

In this light, a centralised approach to document management does not work – our attempts must be to encourage our gig workers to be transparent in the sharing of their knowledge. Contractors are unlikely to submit their documents and ‘give away’ their knowledge to centralised areas where they have no control over the end user who accesses it once they have moved on. In this new sharing economy, it is essential to have the best systems at our disposal for efficient accessing, retrieval and transfer of the things we know, and the documents they’re stored in.

But it isn’t just external knowledge workers that need to be given the most relevant and practical tools for sharing their information within a gig economy. The most accurate insights and information are often to be found from within the company – the internal workforce and management structure that experience the product, customers and business transactions on a daily basis, over the course of years are likely to provide the best ideas for the progression of the organisation as a whole. When continually outsourcing for strategies and concepts, businesses run the risk of actually outsourcing all of their knowledge, and overlooking the assets of their own network of thinkers and employee intelligence. Ensuring that these resources are located and utilised correctly with transparent information sharing will allow organisations to keep institutional knowledge alive during a gig economy, and leverage the knowledge of in-house and temporary workers alike.

Noggle is the knowledge management solution that works with the gig economy.

In a contractor climate, you need document management software that suits the way we do business today, not yesterday. Noggle creates a secure peer network that syncs and connects disparate locations, so that locating and retrieving files is now the work of moments, not minutes, allowing you to make the most of the knowledge brought to you by freelancers and employees alike. Search and share new depths of content, and easily collaborate on inspiring ways of working. To see how Noggle could make a difference to the way that you manage the files that matter, install our free trial.

Document Encyclopedia for the Digital Age: KnowledgeBox

Document management and knowledge sharing for the digital age

Knowledge Document Encyclopedia in the Digital Age

Document Encyclopedia

Our KnowledgeBox is a collaborative document encyclopedia for the digital age. A KnowledgeBox holds digital fingerprints of important documents from a particular branch of knowledge. Unlike a document library, which focuses on storage and document retrieval, KnowledgeBox topics focus on factual document information about the subject for which the box is named.

But a KnowledgeBox isn’t just another shared storage location or SharePoint to put documents into. Once you drag and drop a relevant document out of your Noggle library onto a specific box, a proprietary document “fingerprint” is generated. So it’s not about moving or sharing the document itself: the document fingerprint holds all relevant information in an enriched and compressed format. This allows that document or similar and related ones to be retrieved with just the fingerprint information, as the KnowledgeBox only stores the document’s fingerprint. This fingerprint is very small compared to the original file, but it holds all the full-text information needed to retrieve the document. So it doesn’t matter where the file is located or stored: with a Noggle document fingerprint, you or your colleagues can retrieve the document or similar ones regardless of the physical storage location.

With the managed Noggle peer-to-peer sharing functions, you can empower swarm intelligence such as research groups that are collecting fingerprints of private or corporate documents. These fingerprints bundle the available knowledge on special subjects. Without disrupting document access rights, you can share this knowledge to help others retrieve relevant knowledge and get connected.

Just as Wikipedia is a collaborative public platform for writing articles, KnowledgeBox is a collaborative private platform for linking document fingerprints on special subjects.

The following video shows how it works:

The document encyclopedia helps to:

  • Make your knowledge portable via a document encyclopedia
    Access your important knowledge and documents on any device without having to move files or documents. No need to know about storage locations. The Nogglepedia fingerprint will retrieve a document regardless of where it’s stored or whether it has moved to another location.
  • Securely share your knowledge encyclopedias with peers, colleagues, and friends
    As you only share Noggle fingerprints, the process is completely secure, as the documents stay where they are. In addition, it  has a low footprint for storage and bandwith.
  • Collaborate on specific knowledge areas
    Connect to knowledge encyclopedias to add important document fingerprints and receive fingerprints from others.
  • Save current research results and continue a deep-search later
    Quickly collect documents of interest for specific topics and do a further deep search later, e.g., with similarity search functions.

1913—first came the Encyclopædia Britannica, the oldest and one of the largest contemporary English encyclopedias.

2001–Wikipedia for public content showed up.

2016–for private knowledge sharing, When in doubt, look it up in the Encyclopedia Noggle, a.k.a. KnowledgeBox!


* Wkipedia definition for Encyclopedia

Knowledge sharing practice – It is time to act

The GigEconomy: We share everything but struggle to share knowledge.

What about your knowledge sharing practice today?

In an LinkedIn Pulse article, the motivation for Noggle was outline in regards to the upcoming requirements to put knowledge sharing into practice in the Era of the Gig Economy.

Knowledge sharing is part of our human nature to connect and collaborate with others. We are social beings, and as such have been bound to share what we know with others. Today, we applaud the arrival of the collaborative economy, in which we have started to share increasing aspects of our lives. Examples are carsharing, roomsharing, co-working and office-space sharing, and peer-to-peer lending or crowdfunding. However, what about knowledge sharing practice today? It is one of the great ironies that we share almost everything but still struggle to share knowledge.

Knowledge Sharing Practice

What abour your knowledge sharing practice?

While the importance of knowledge sharing practice increases, the personal skills of managing it seem to fade.

In times when storage space is nearly unlimited at nearly zero cost, we save ever more documents in scattered file shares. Nobody cares about disk space anymore. So, our cherished new technologies, like big data and the cloud, simply fan the flames of information overload. We still struggle to find information that matters.

The growth of computing has brought renewed attention to the ideas of Vannevar Bush about processing and storing information, including the “Memex,” an information-storage concept detailed in Bush’s 1945 essay “As We May Think,” in The Atlantic Monthly. (Vannevar Bush – “As We May Think”)

Some may think that the ideas and concepts postulated in ‘As We May Think’ are old or without much value. But, it seems that the idea of association and its value for augmenting human understanding and cognition continues even today. So what of the man, what of the paper, and why does this work still continue to resonate 70 years after it was first published?

Please read the full article and follow-up here:
LinkedIn Pulse Article “Knowledge Management”

Is it a peer-to-peer file sharing tool?

To make it short: No. Noggle is NOT a peer-to-peer file sharing software. You can not share file or documents directly with noggle.

Noggle sets a library management toolset on top of your documents. This library management helps to make your documents or files searchable. You can share the created library information with your private experts, partners or colleagues (“peers”). After you shared a library, your peers are able to search and locate documents that are stored on your local accessible storages – but they are not able to access the document itself. The library makes your content findable by others. And you define who is able to get your library. So your colleagues can search and find documents they dont have access to, but you want your peers being able to find documents you have. The library management toolset makes your documents findable without the need to share documents or change access rights. Once a peer has found an relevant document that is located in one of your libraries, they can request to get access to the document. But you decide, case by case, if you want to share the document itself. Noggle does not provide access to your documents for your peers.

Saied this, we use the peer-to-peer technology to create a secure managed network where each user is able to build libraries and share the library information with dedicated, named peers. This allows an easy way to share, find and locate relevant content. The managed service only provides security. The user decides and controlls everything. Noggle only provides the managed service to connect dedicated peers. There is no central instance which is doing search and returning search requests. Everything happens on the client side and everything that leaves your client is encrypted until it reaches the peer client you have defined.

Each client will not act as a server. The client only communicates with the noggle network to provide and receive encrypted library information that is shared with named peers.