Document Disconnect

Despite large investments over many years in ERP, CRM, HCM, SCM, etc., the “last mile” of many critical business processes is still a disconnected, discontinuous experience. The information needed for business documents is often contained in multiple systems — “digital silos.” The result is disconnected business processes.

• 46% cite impaired ability to plan, forecast, and budget due to lack of visibility
• 50% say people outside of their organization with whom they need to exchange documents use a different system or application
• 51% cite documents that are misfiled or lost
• Lacking visibility- 38% cite difficulty relating documents or versions of documents to important context

46% OF BUSINESS LEADERS SAY CLOSING GAPS IN DOCUMENT PROCESSES WOULD REDUCE CYCLE TIME AND SPEED TIME TO RESULTS. THE DOCUMENT DISCONNECT WILL ONLY BECOME MORE APPARENT AS BUSINESS CONTINUES TO GO DIGITAL.

IDC Study: “The Document Disconnect” (2015)